OUR STORE POLICIES

At Oh Deer, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!

SHIPPING POLICY

ALL ONLINE ORDERS ARE DISPATCHED MONDAY TO FRIDAY ONLY.

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FREE SHIPPING FOR ORDERS OVER $69, DELIVERY ONLY WITHIN NEW ZEALAND; PLEASE EMAIL US YOUR ORDER TOINFO@OHDEER.GIFTS, IF YOU WISH TO HAVE OVERSEA DELIVERY.

YOUR SHIPPING COST WILL BE CALCULATED AT THE CHECKOUT. WE AIM TO DISPATCH ALL

ORDERS (INCLUDING PRE-ORDER ITEMS) AS SOON AS WE CAN. PLEASE ALLOWED 7 - 10 WORKING DAYS FOR DELIVERY. BECAUSE WE DO NOT DIRECTLY CONTROL ALL THE DELIVERY CHAIN, WE CANNOT GUARANTEE THAT YOUR ITEM WILL ALWAYS REACH ITS DESTINATION WITHIN THE TARGET DELIVERY TIMES. WE DO NOT PAY COMPENSATION FOR ANY DELAY IN THE DELIVERY OF YOUR ITEM.

PHYSICAL DELIVERY ADDRESS REQUIRED AS DELIVERY IS BY COURIER

WE CANNOT DELIVER TO A P.O. BOX ADDRESS SO PLEASE PROVIDE A PHYSICAL ADDRESS.  DELIVERY WILL BE BY COURIER OR FREIGHT FORWARDER.  AN EMAIL WILL BE SENT TO YOU WHEN THE GOODS ARE DISPATCHED TO ENABLE YOU TO TRACK AND TRACE YOUR ORDER. ALL INTERNATIONAL ORDER VIA AIRMAL.

THE RISK OF ANY LOSS OF, OR DAMAGE TO, THE PRODUCTS WILL PASS TO YOU ON DISPATCH.

R E F U N D   &   R E T U R N   P O L I C Y 

Everything You Need to Know

OH DEER GIFTS WANTS YOU TO LOVE WHAT YOU HAVE BOUGHT. IF, FOR ANY REASON, YOU ARE NOT SATISFIED WITH YOUR PURCHASE, PLEASE RETURN IT TO US WITHIN 7 DAYS OF RECEIPT OF THE PRODUCTS, PROVIDED THAT THE PRODUCTS ARE IN ORIGINAL CONDITION, UNUSED, UNWASHED AND ARE ACCOMPANIED WITH THEIR ORIGINAL PACKAGING AS IT WAS. WE WILL EITHER EXCHANGE IT, REPLACE IT, PROVIDE A STORE CREDIT OR REFUND THE PURCHASE PRICE AT OUR DISCRETION.

CANCELLATION ADMIN FEE OF $20 APPLIES TO ALL CANCELLED OR RETURNED LAY-BYS OR PRE-ORDERS. CANCELLED UNSHIPPED ORDERS WHICH REQUIRE A REFUND WILL INCUR A 5% TRANSACTION FEE. SALE ITEMS ARE NOT ELIGIBLE FOR A REFUND HOWEVER YOU CAN CHOOSE TO EXCHANGE THESE FOR SOMETHING ELSE OR RECEIVE A CREDIT VOUCHER TO USE AT A LATER DATE. PLEASE EMAIL INFO@OHDEER.GIFTS NOTIFYING US THAT YOU WISH TO RETURN AN ITEM INCLUDING THE INVOICE NUMBER ON THE EMAIL, AND THE REASON FOR RETURNING IT.

WE CANNOT ACCEPT UNUSED GOODS IN DAMAGED PACKAGING UNLESS THEY ARE FAULTY. FREIGHT CHARGES ARE NOT REFUNDABLE UNLESS THE GOODS ARE FAULTY, IN WHICH CASE WE WILL ALSO REFUND THE COST OF RETURNING THE GOODS TO US. WE RECOMMEND USING A TRACKED SERVICE FOR ANY RETURN AS UNTIL THE GOODS REACH US, THEY ARE STILL YOUR RESPONSIBILITY SO PLEASE CONSIDER THIS FOR YOUR PEACE OF MIND! PRODUCTS MUST BE RETURNED TO THE FOLLOWING ADDRESS, AT YOUR OWN COST, UNLESS THE GOODS ARE FAULTY, THEN WE WILL CREDIT THIS COST BACK TO YOU. 


OH DEER GIFTS

ATTN: RETURN
430 MT EDEN ROAD,
MT EDEN, AUCKLAND 1024

ONCE WE HAVE RECEIVED THE RETURNED PRODUCTS WE WILL NOTIFY YOU BY EMAIL OF YOUR EXCHANGE OR REFUND ENTITLEMENT. 

ALL PURCHASES ARE SUBJECT TO THE FAIR TRADING ACT 1986 AND THE CONSUMER GUARANTEES ACT 1993.

PRIVACY AT OH DEER

Your Data is Secure

P R I V A C Y   P O L I C Y

OH DEER GIFTS VALUES OUR CUSTOMERS AND RESPECT THEIR PRIVACY. ANY INFORMATION WE COLLECT ABOUT YOU IS HELD WITH THE UTMOST CARE AND SECURITY. WE WANT TO MAKE YOUR SHOPPING EXPERIENCE AS SAFE AND SATISFYING AS POSSIBLE. WHILE WE MAY SECURELY STORE YOUR CUSTOMER DETAILS, WE DO NOT SELL, TRADE OR SHARE THIS INFORMATION WITH ANYONE. WHEN YOU PLACE AN ORDER WE USE SECURE PAYMENT FACILITIES TO PROCESS ALL ONLINE CREDIT CARD TRANSACTIONS. NO CREDIT CARD DETAILS ARE KEPT BY LINENZ DIRECT.  


T E R M S   O F   S E R V I C E  

OH DEER GIFTS IS A TRADING NAME OF SKETCHTECH LIMITED AND HEREIN MAY BE REFERRED TO AS "OH DEER GIFS", "WE" OR "US". AS USED HEREIN, "CUSTOMER" AND "YOU" SHALL MEAN THE PERSON OR ORGANISATION WHO TAKES POSSESSION OF THE PRODUCTS AND ANY OTHER PERSON OR ORGANISATION TO WHOM CHARGES ARE TO BE BILLED, ALL OF WHOM WILL BE JOINTLY AND SEVERALLY LIABLE HEREUNDER.

1. ACCEPTANCE OF TERMS  

THE PLACEMENT OF AN ORDER IMPLIES FULL ACCEPTANCE OF THE TERMS & CONDITIONS AS STATED HEREON AND IMPLIED.  

2.  PRICE, CURRENCY + GST

ALL PRICES ON THIS WEBSITE ARE STATED IN NEW ZEALAND DOLLARS (NZD) AND ARE INCLUSIVE OF THE 15% GOODS & SERVICES TAX (GST). ORDERS WILL BE PROCESSED IN NEW ZEALAND DOLLARS (NZD) ONLY, WE DO NOT ACCEPT PAYMENTS IN OTHER  CURRENCIES. LINENZ DIRECT RESERVES THE RIGHT TO CHANGE PRICES OF GOODS ADVERTISED ON THIS WEBSITE, WITHOUT NOTICE. ORDERS WILL NOT BE DESPATCHED UNTIL PAYMENT IS RECEIVED IN FULL.

3.  PAYMENT + SECURITY

LINENZ DIRECT CREDIT CARD INFORMATION SECURITY POLICY: LINENZ DIRECT USES "PAYPAL" AND "STRIPE" FOR ITS ONLINE PAYMENT METHODS. STRIPE PROCESSES ONLINE CREDIT CARD TRANSACTIONS SECURELY FOR THOUSANDS OF MERCHANTS GLOBALLY, PROVIDING A SAFE AND SECURE ONLINE PAYMENT SERVICE.

+ PAYMENTS ARE PROCESSED IN REAL-TIME

+ LINENZ DIRECT DOES NOT HAVE ACCESS TO YOUR FULL CARD NUMBER, THIS CREDIT CARD PAYMENT IS SECURED BY STRIPE

+ STRIPE HAVE BANK GRADE SECURITY. ALL TRANSACTION DETAILS ARE STORED IN THEIR COMPLIANT DATA CENTRE

+ FOR MORE INFO ON ONLINE CREDIT CARD PAYMENTS, PLEASE VISIT WWW.STRIPE.COM.  

PAYMENT BY AN AUTHORISED LINENZ DIRECT GIFT VOUCHER IS ALSO ACCEPTED. ONLY ONE VOUCHER CAN BE REDEEMED PER ORDER.

4. DOMESTIC SHIPPING

OUR PRODUCTS ARE SENT DIRECTLY TO YOU FROM OUR LINENZ DIRECT STORE IN AUCKLAND. WE USE A RANGE OF TRUSTED COURIERS FOR ALL ORDERS THROUGHOUT NEW ZEALAND.  YOUR SHIPPING COST WILL BE CALCULATED AT THE CHECKOUT.  

5. CUSTOM ORDERS

WE DO OFFER CUSTOM ORDERS OF SOME OF THE BRANDS WE STOCK BY ARRANGEMENT. ALL CUSTOM ORDERS ARE FINAL SALES.

6. PRE-ORDERS

WE OFFER PRE-ORDERS ON SELECTED ITEMS WHICH ARE IN SIGNIFICANT DEMAND OR LIMITED RELEASE, A PRE-ORDERED ITEM WILL BE DESCRIBED AS SUCH AT THE TOP OF THE PRODUCT PHOTOS. YOU WILL RECEIVED EMAIL WITH THE DELIVERY EXPECT DATE SOON AFTER YOU PLACED ORDERS. YOUR ORDER WILL BE SENT ONCE ALL ITEMS ARE IN STOCK. WE CHARGE A FLAT FEE OF $5 FOR AN ADDITIONAL NON PRE-ORDER ITEM TO BE SENT AHEAD OF THE FULL ORDER. CANCELLATION ADMIN FEE OF $20 APPLIES TO ALL CANCELLED OR RETURNED LAY-BYS OR PRE-ORDERS.


P R O M O T I O N S & D I S C O U N T S

ALL PROMOTIONS + DISCOUNT CODES ARE ISSUED AT THE DISCRETION OF LINENZ DIRECT. WE RESERVE THE RIGHT TO CANCEL ANY ORDER WHICH HAS UNAUTHORISED USE OF A DISCOUNT CODE. PROMOTIONAL OFFER + DISCOUNT CODES CAN ONLY BE USED ONCE PER CUSTOMER PER PROMOTION, UNLESS SPECIFIED. PROMOTIONAL OFFER + DISCOUNT CODES WILL NOT BE EXTENDED BEYOND THE SPECIFIED END DATE. PROMOTIONAL DISCOUNTS AND OFFERS MAY NOT BE USED IN CONJUNCTION WITH EACH OTHER, THIS INCLUDES DISCOUNTS GIVEN ON PURCHASE RECEIPTS, 'YOU LEFT SOMETHING BEHIND' EMAILS AND LOYALTY VOUCHERS. NO LAY-BY UNLESS SPECIFIED. NO HOLDS OR RETURNS. GIFT CARDS ARE NEVER INCLUDED IN DISCOUNTED PROMOTIONS.

430 Mount Eden Rd
Auckland, 1024, New Zealand

+64 9 638 9788

©2020 by OH DEER GIFTS